This return policy applies to customers in the USA, UK, Australia, and Canada. We adhere to all relevant laws concerning returns and refunds and reserve the right to update our policy to meet changing legal requirements.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To qualify for a return, the product must be in new, unused condition, unopened, and in its original packaging. We reserve the right to refuse returns if the product shows signs of wear, damage, or use.
Return Process
Please note that return shipping labels are not included in our packages. Customers are responsible for organizing and covering the cost of return shipping. Be sure to securely package the item and use a reputable carrier with tracking capabilities. For assistance, you can contact us at customer_care@gentleXleather.com
The return shipping costs are the responsibility of the customer, whether the return is due to dissatisfaction or a product defect.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 7 to 10 business days. The refund will be issued to the original payment method used when placing your order. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process to receive a refund and then place a new order for the desired product.
FAQs
1. Is there assistance available if I can’t find the right size for a leather jacket?
Yes, our fitting experts are available to help! You can reach them via our website’s live chat or by emailing our Customer Support team.
2. How long do I have to initiate a return or exchange?
You can initiate a return within 30 days from the delivery date.
3. What if the jacket’s color is slightly different from the picture?
The colors of the actual product may differ slightly from what you see on our website due to lighting conditions and display settings. If you have concerns, feel free to contact us with your questions and photos for a clearer representation of the product.
4. What happens if my return or refund is not accepted?
- Size: We recommend using our size chart or opting for our customized sizing option to avoid returns. We provide accurate measurements to ensure a perfect fit. In case of sizing issues, we offer refunds or exchanges.
- Condition: The product must be in new condition, with tags attached and free from cuts, stains, or signs of wear.
- Valid reason: The reason for return or exchange must be legitimate and fall within the parameters of our return policy.